Privacy Policy

**Operated by: Bijay Feed Industries** **Location: Gramthan-05, Morang, Nepal**

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Welcome to **Ghar Subidha**.

Ghar Subidha is an e-commerce and delivery platform operated by **Bijay Feed Industries** ("Company", "we", "us", or "our").

This Privacy Policy explains how we collect, access, use, store, disclose, protect, retain, and delete information when you use:

• •The Ghar Subidha mobile application;
• •The Ghar Subidha website;
• •Our online ordering services;
• •Customer support services;
• •Delivery services; and
• •Other services provided through Ghar Subidha.

The mobile application, website, and related services are collectively referred to as the **"Platform."**

This Privacy Policy applies to customers, visitors, registered users, and other individuals who interact with the Platform.

By accessing or using Ghar Subidha, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Platform.

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**Business/Parent Company:** Bijay Feed Industries

**Consumer Brand:** Ghar Subidha

**Business Location:** Gramthan-05, Morang, Nepal

**Privacy Contact Email:** [info@gharsuvida.com](mailto:info@gharsuvida.com)

**Contact Number:** +977 980-7330923

Ghar Subidha is the name used to provide the consumer-facing e-commerce and delivery service, while **Bijay Feed Industries** is the parent/operating business.

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We collect only information that is reasonably necessary to operate Ghar Subidha, process Orders, provide customer support, improve our services, protect the Platform, and comply with applicable legal obligations.

The information we collect may vary depending on how you use the Platform.

When you register or use an Account, we may collect:

• •Full name;
• •Mobile/telephone number;
• •Email address;
• •Password or authentication information;
• •Account ID;
• •Profile information;
• •Delivery address;
• •Billing information where applicable;
• •Saved addresses;
• •Customer preferences; and
• •Other information you voluntarily provide.

We use this information to create and manage your Account and provide our services.

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When you place an Order, we may collect and maintain information including:

• •Order number;
• •Products purchased;
• •Product quantities;
• •Product prices;
• •Order date and time;
• •Delivery address;
• •Delivery instructions;
• •Order status;
• •Cancellation information;
• •Refund information;
• •Purchase history;
• •Payment status;
• •Promotional codes;
• •Discount information;
• •Reward or loyalty information; and
• •Customer support communications relating to an Order.

This information is necessary to process, fulfill, deliver, support, and maintain records of your Orders.

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Ghar Subidha may support different payment methods, including cash on delivery, cards, mobile wallets, bank payments, and third-party payment gateways.

Depending on the payment method used, payment information may be processed by an authorized third-party payment service provider.

Unless specifically stated otherwise, **Ghar Subidha does not intentionally store complete payment card numbers, CVV/CVC codes, PINs, or online banking passwords on its own servers.**

Payment information may be transmitted directly to or processed by the applicable payment provider.

We may receive limited payment-related information such as:

• •Payment status;
• •Transaction reference;
• •Payment method;
• •Amount paid;
• •Refund status;
• •Payment provider reference; and
• •Transaction date.

Third-party payment providers may have their own privacy policies and terms.

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To fulfill your Orders, we may collect and use:

• •Delivery name;
• •Delivery phone number;
• •Delivery address;
• •Landmark;
• •Delivery instructions;
• •Location information where enabled;
• •Order information; and
• •Information necessary for communication between the Customer and delivery personnel.

This information may be shared with authorized delivery personnel or logistics providers strictly as necessary to complete the delivery.

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Ghar Subidha may use location information where it is necessary for services such as:

• •Identifying or confirming a delivery location;
• •Improving delivery accuracy;
• •Showing relevant delivery availability;
• •Helping customers select or enter their delivery location;
• •Providing location-based services; and
• •Improving logistics and delivery operations.

Where the application requests access to device location, the relevant permission will be requested through the operating system.

You may control location permissions through your device settings.

If location access is not required for a particular feature, you may choose not to grant the permission. Some location-dependent functionality may not work without the relevant permission.

We will not use precise location information for purposes unrelated to the disclosed functionality without an appropriate legal basis or consent where required.

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When you access the Platform, we may automatically receive certain technical information, which may include:

• •IP address;
• •Device type;
• •Device model;
• •Operating system;
• •Operating system version;
• •App version;
• •Browser type;
• •Language and regional settings;
• •Network information;
• •Device identifiers where permitted;
• •Crash information;
• •Diagnostic information;
• •Approximate location derived from technical information where permitted;
• •Login information;
• •Access times; and
• •Technical interaction information.

This information helps us:

• •Maintain Platform security;
• •Diagnose technical problems;
• •Detect fraud and abuse;
• •Improve application performance;
• •Understand technical compatibility;
• •Monitor reliability; and
• •Improve the customer experience.

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We may collect information about how users interact with Ghar Subidha, such as:

• •Screens or pages viewed;
• •Features used;
• •Search activity;
• •Products viewed;
• •Products added to cart;
• •Order interactions;
• •Button or feature interactions;
• •Session information;
• •Error reports;
• •Crash information; and
• •General usage patterns.

We use this information to understand how the Platform is used and to improve functionality, performance, reliability, and user experience.

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Our website may use cookies, local storage, pixels, tags, and similar technologies.

These technologies may be used for:

• •Maintaining login sessions;
• •Remembering preferences;
• •Maintaining shopping carts;
• •Improving website functionality;
• •Measuring website performance;
• •Security and fraud prevention;
• •Understanding website usage; and
• •Improving the customer experience.

You can control cookies through your browser settings.

Disabling certain cookies may affect the functionality of portions of the website.

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If you contact Ghar Subidha customer support, we may collect information you voluntarily provide, including:

• •Name;
• •Phone number;
• •Email address;
• •Order number;
• •Complaint details;
• •Messages;
• •Photographs or documents you voluntarily submit;
• •Delivery information; and
• •Other information necessary to resolve your request.

Customer support information is used to investigate and resolve requests, complaints, refunds, delivery issues, and other service-related matters.

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If Ghar Subidha allows users to submit:

• •Reviews;
• •Ratings;
• •Feedback;
• •Photos;
• •Comments; or
• •Other content,

we may collect and process that information.

Users should not submit sensitive personal information belonging to themselves or other individuals unless it is necessary and appropriate for the specific service.

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We may use collected information for the following purposes:

To:

• •Create and manage Accounts;
• •Process Orders;
• •Process payments;
• •Arrange deliveries;
• •Provide customer support;
• •Manage refunds;
• •Provide Order tracking;
• •Maintain shopping carts; and
• •Provide requested services.

To send:

• •Order confirmations;
• •Delivery notifications;
• •Payment notifications;
• •Account notifications;
• •Security alerts;
• •Customer support communications;
• •Service updates; and
• •Other necessary transactional communications.

Where legally permitted and where applicable, we may use information to provide:

• •Promotions;
• •Discount offers;
• •Coupons;
• •Loyalty benefits;
• •Product announcements; and
• •Marketing communications.

You may opt out of promotional communications where applicable.

Opting out of marketing communications does not necessarily stop important transactional or security communications.

We may process information to:

• •Detect suspicious activity;
• •Prevent fraud;
• •Protect customer Accounts;
• •Protect payment transactions;
• •Prevent abuse of promotions;
• •Detect unauthorized access;
• •Investigate security incidents; and
• •Protect the Platform.

We may use information to:

• •Improve application functionality;
• •Improve website performance;
• •Understand customer needs;
• •Analyze usage trends;
• •Fix technical issues;
• •Develop new features; and
• •Improve delivery operations.

We may process and retain information where necessary to:

• •Comply with applicable laws;
• •Respond to lawful requests;
• •Meet accounting or tax requirements;
• •Resolve disputes;
• •Enforce our Terms and Conditions;
• •Prevent fraud; or
• •Protect legal rights.

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We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share limited information where reasonably necessary to provide Ghar Subidha services.

We may share information such as:

• •Name;
• •Phone number;
• •Delivery address;
• •Order information; and
• •Delivery instructions

with authorized delivery personnel or logistics providers for the purpose of fulfilling your Order.

Payment-related information may be shared with payment processors and gateways to process transactions, refunds, and payment verification.

We may use third-party service providers for services such as:

• •Cloud hosting;
• •Database infrastructure;
• •Application infrastructure;
• •Analytics;
• •Error monitoring;
• •Notifications;
• •SMS;
• •Email;
• •Customer support;
• •Maps/location services;
• •Payment processing;
• •Security;
• •Fraud prevention; and
• •Other technical services.

These providers may process information on our behalf and are expected to handle information according to applicable contractual and legal requirements.

We may disclose information when required or permitted by applicable law, including in response to:

• •Court orders;
• •Government requests;
• •Law-enforcement requests;
• •Legal proceedings;
• •Regulatory requirements; or
• •Other legally valid processes.

If Bijay Feed Industries or the Ghar Subidha business is involved in a merger, acquisition, restructuring, sale, financing, or transfer of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

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Ghar Subidha may use third-party software development kits (SDKs), APIs, libraries, and services.

Depending on the actual implementation of the application, these may include services for:

• •Payment processing;
• •Maps;
• •Push notifications;
• •Analytics;
• •Crash reporting;
• •Cloud hosting;
• •Authentication;
• •Security;
• •Customer support; and
• •Application performance monitoring.

Third-party providers may independently process certain information according to their own terms and privacy policies.

The Company will make reasonable efforts to use reputable service providers and configure third-party services consistently with the Platform's disclosed privacy practices.

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We take reasonable administrative, technical, and organizational measures to protect personal information.

Security measures may include:

• •Encryption of data in transit;
• •Secure authentication;
• •Access controls;
• •Password protection;
• •Role-based access;
• •Server security controls;
• •Monitoring and logging;
• •Backup procedures;
• •Security updates;
• •Fraud detection;
• •Restricted employee access; and
• •Other reasonable security measures.

Access to personal information is restricted to personnel and service providers who reasonably require it for legitimate business or service purposes.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.

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You are responsible for keeping your Account credentials confidential.

You should:

• •Use a strong password where applicable;
• •Avoid sharing your password;
• •Log out from shared devices;
• •Notify us if you suspect unauthorized access; and
• •Keep your Account information updated.

If you believe your Account has been compromised, contact us as soon as reasonably possible.

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• •The type of information;
• •The purpose for which it was collected;
• •Whether the Account remains active;
• •Transaction and accounting requirements;
• •Legal obligations;
• •Fraud-prevention requirements;
• •Dispute resolution;
• •Security requirements; and
• •Enforcement of agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

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If you have created a Ghar Subidha Account, you may request deletion of your Account and associated personal information.

Account deletion should be available through:

**A. In-App Account Deletion**

Users may access the relevant Account or Settings section of the Ghar Subidha application and select the available account deletion option.

**B. Web-Based Account Deletion**

Users may also request account deletion through the designated Ghar Subidha account-deletion webpage.

**C. Email Request**

Users may contact:

**[info@gharsuvida.com](mailto:info@gharsuvida.com)**

with a request to delete their Account.

Google Play requires apps that allow account creation to provide both an in-app deletion path and an external web resource for requesting account deletion.

When an Account is deleted, we will delete associated personal information within a reasonable period, subject to lawful retention requirements.

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Certain information may need to be retained after Account deletion where legally necessary or reasonably required for legitimate purposes, including:

• •Transaction records;
• •Accounting records;
• •Tax records;
• •Fraud-prevention records;
• •Security records;
• •Records required to resolve disputes;
• •Information necessary to establish or defend legal claims; and
• •Information required by applicable law.

Where retention is required, we will retain only the information reasonably necessary for the applicable purpose and protect it according to our security practices.

Google Play recognizes that certain information may need to be retained for legitimate reasons such as security, fraud prevention, or regulatory compliance; such retention should be clearly disclosed.

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Depending on applicable law, users may have rights concerning their personal information, including the ability to:

• •Request access to personal information;
• •Request correction of inaccurate information;
• •Request deletion;
• •Request information about how their data is processed;
• •Withdraw certain permissions;
• •Opt out of promotional communications;
• •Manage device permissions; and
• •Raise privacy-related concerns.

Some requests may be subject to legal limitations or identity verification requirements.

To submit a privacy request, contact:

**[info@gharsuvida.com](mailto:info@gharsuvida.com)**

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Depending on the features used, Ghar Subidha may request certain device permissions.

These may include:

Used for delivery-related functionality and location services where applicable.

Used for Order updates, delivery notifications, security notifications, and other relevant communications.

If the application provides a feature requiring users to upload photographs, the relevant permission may be requested.

Where necessary for supported upload or application functionality.

The exact permissions requested may vary by Android/iOS version and the features implemented in the application.

Users can manage permissions through their device settings.

The application should only request permissions necessary for the relevant functionality.

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Where permitted, Ghar Subidha may send promotional communications about:

• •Products;
• •Discounts;
• •Offers;
• •Coupons;
• •New services;
• •Loyalty programs; and
• •Special campaigns.

You may unsubscribe from promotional emails or messages where an unsubscribe option is provided.

You may also contact us to request removal from promotional communications.

Important transactional communications, such as Order confirmations, delivery updates, payment notifications, and security alerts, may continue.

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Where location functionality is used, location data may help us:

• •Determine delivery availability;
• •Improve delivery accuracy;
• •Provide location-based services;
• •Help users select a delivery location; and
• •Improve logistics.

We do not intend to collect precise location information when it is unnecessary for the feature being used.

If precise location is requested, the application should explain the purpose of the permission where required by the applicable operating system or platform policies.

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Ghar Subidha is primarily intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect unnecessary personal information from children.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us at:

**[info@gharsuvida.com](mailto:info@gharsuvida.com)**

We will review the request and take appropriate action where required by applicable law.

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The Platform may contain links to third-party websites, services, payment providers, or other external platforms.

When you leave Ghar Subidha and access a third-party service, that third party's privacy policy and terms may apply.

We are not responsible for the privacy practices, content, security, or policies of third-party services that we do not control.

We recommend reviewing their privacy policies before providing personal information.

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Some service providers used by Ghar Subidha may process information using infrastructure located outside Nepal.

Where information is processed through third-party infrastructure, we will take reasonable steps to ensure that service providers use appropriate security and contractual safeguards, subject to applicable law.

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If we become aware of a security incident involving personal information, we will take reasonable steps to:

• •Investigate the incident;
• •Contain and mitigate the issue;
• •Restore affected services;
• •Improve security controls; and
• •Provide notifications where required by applicable law.

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We may process information to identify and prevent:

• •Fraudulent Orders;
• •Payment fraud;
• •Fake Accounts;
• •Promotional abuse;
• •Unauthorized Account access;
• •Suspicious transactions;
• •Delivery abuse; and
• •Other misuse of the Platform.

Information processed for security and fraud-prevention purposes may be retained for an appropriate period where reasonably necessary.

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If you submit a review, rating, feedback, or other content, the information may be associated with your Account or Order.

We may use submitted feedback to:

• •Improve Products;
• •Improve customer service;
• •Improve delivery;
• •Improve the Platform; and
• •Investigate complaints.

We may remove content that violates our Terms and Conditions or applicable law.

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Where analytics or advertising technologies are used, we may process certain technical or usage information to understand:

• •Application performance;
• •Website performance;
• •Campaign effectiveness;
• •General user engagement; and
• •Service usage.

Any such collection must be accurately reflected in the Ghar Subidha Google Play Data Safety declaration and the actual application implementation.

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Unless specifically required for a feature and disclosed appropriately, Ghar Subidha does not intend to collect:

• •Passwords belonging to other services;
• •Credit/debit card PINs;
• •Banking passwords;
• •Private encryption keys; or
• •Sensitive information unrelated to the Platform's services.

We do not sell personal or sensitive user information.

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Ghar Subidha does not sell, rent, or trade customers' personal information to third parties for their independent marketing purposes.

Information may nevertheless be shared with service providers where necessary to operate the Platform, such as payment processors, delivery providers, hosting providers, analytics providers, communication providers, and security providers.

Such service-provider processing does not constitute a sale of personal information merely because the provider processes information on our behalf.

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Ghar Subidha does not intentionally request users to provide sensitive payment credentials such as:

• •ATM PINs;
• •Banking passwords;
• •OTPs for purposes unrelated to the legitimate payment flow; or
• •Payment card security credentials outside the authorized payment provider's secure interface.

Customers should never provide their banking password, ATM PIN, or other confidential financial credentials to Ghar Subidha employees or delivery personnel.

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We may update this Privacy Policy periodically to reflect:

• •Changes in our services;
• •Changes in technology;
• •Changes in data practices;
• •Legal or regulatory requirements;
• •Security improvements; or
• •Changes in applicable platform policies.

When we make material changes, we may provide notice through the Platform, website, email, or other appropriate means.

The updated policy will include a revised **"Last Updated"** or **"Effective Date."**

Your continued use of the Platform after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

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Ghar Subidha is intended to comply with applicable Google Play and Apple App Store privacy and data-handling requirements.

For Google Play, this Privacy Policy is intended to provide transparency regarding:

• •Personal information;
• •Account information;
• •Order information;
• •Payment-related information;
• •Location information;
• •Device information;
• •Usage information;
• •Data sharing;
• •Security;
• •Retention;
• •Account deletion; and
• •Privacy requests.

Google Play requires developers to provide a valid privacy policy, disclose data practices in the Play Console Data Safety section, use appropriate security measures, and provide account deletion where applicable.

The Privacy Policy must be publicly accessible through an active URL and accessible from within the app. Google also requires the privacy policy to accurately match the application's actual data practices and the Data Safety declaration.

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The Company is responsible for ensuring that the information submitted to Google Play's **Data Safety** section accurately reflects the actual Ghar Subidha application and all relevant third-party SDKs and services.

The Data Safety declaration may need to cover, depending on the actual implementation:

• •Personal information;
• •Contact information;
• •Address;
• •Financial/payment information;
• •Purchase history;
• •App activity;
• •Device or other identifiers;
• •Location information;
• •Diagnostic information; and
• •Other applicable data categories.

The exact declaration must be based on the application's actual code, permissions, SDKs, APIs, and backend configuration.

The Company will update its Data Safety declaration when its data practices materially change.

Google explicitly requires Data Safety disclosures to remain accurate and consistent with the application's privacy disclosures.

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Users should avoid submitting unnecessary personal information through:

• •Reviews;
• •Customer support;
• •Feedback;
• •Delivery instructions; or
• •Other public or semi-public Platform features.

You should also protect your Account credentials and avoid accessing your Account through insecure or unauthorized devices.

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The processing of personal information may be based on:

• •Providing requested services;
• •Fulfilling Orders;
• •Performing contractual obligations;
• •Obtaining user consent where required;
• •Legitimate business and security purposes where legally permitted;
• •Compliance with legal obligations; and
• •Other lawful purposes permitted under applicable law.

This Privacy Policy is primarily governed by the laws applicable to the operation of Ghar Subidha in Nepal, subject to any mandatory rights or protections that may apply to users under applicable law.

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If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact us.

**Operated by:** Bijay Feed Industries

**Address:** Gramthan-05, Morang, Nepal

**Email:** [info@gharsuvida.com](mailto:info@gharsuvida.com)

**Phone:** +977 980-7330923

For account deletion requests, please clearly state:

**"Account Deletion Request – Ghar Subidha"**

and provide the information reasonably necessary for us to identify your Account.

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**Effective Date:** 25 September 2026

**Last Updated:** 25 September 2026

This Privacy Policy applies to Ghar Subidha and its website, mobile application, and related services operated by **Bijay Feed Industries**.

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By using Ghar Subidha, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be collected, used, shared, retained, protected, and deleted as described above.

**Ghar Subidha** **Operated by Bijay Feed Industries**

Gramthan-05, Morang, Nepal

**[info@gharsuvida.com](mailto:info@gharsuvida.com)** **+977 980-7330923**

**© 2026 Bijay Feed Industries. All Rights Reserved.**