Terms & Conditions

For the purposes of these Terms:

**"Platform"** means the Ghar Subidha mobile application, website, web services, APIs, and other digital interfaces operated by or on behalf of Bijay Feed Industries.

**"Customer", "User", "you", or "your"** means any individual who accesses, browses, registers with, or uses the Platform.

**"Company", "we", "us", or "our"** means Bijay Feed Industries and its Ghar Subidha business.

**"Products"** means groceries, household items, food products, consumer products, and other products made available for purchase through Ghar Subidha.

**"Order"** means a request submitted by a Customer through the Platform to purchase Products.

**"Delivery Partner"** means a person or third-party service provider involved in delivering an Order to the Customer.

**"Account"** means the registered user account created to access certain features of the Platform.

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Ghar Subidha is an e-commerce and delivery platform operated by **Bijay Feed Industries**.

The Platform may allow customers to:

• •Browse Products;
• •Search and view Product information;
• •Add Products to a shopping cart;
• •Place Orders;
• •Select available delivery options;
• •Make payments through supported payment methods;
• •Track Orders;
• •Receive promotional offers;
• •Earn or use reward points where applicable;
• •Contact customer support; and
• •Access other services introduced by the Company from time to time.

The Company reserves the right to add, modify, suspend, or discontinue any feature or service of the Platform at its discretion.

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You may use the Platform if:

• •You are legally capable of entering into a binding agreement under applicable law;
• •You are at least 18 years old; or
• •You are under 18 and use the Platform with the consent and supervision of a parent or legal guardian where permitted by applicable law.

By using the Platform, you confirm that the information you provide is accurate and that you have the authority to use the account and payment method associated with your Orders.

The Company may restrict or terminate access where it reasonably believes that an account is being used in violation of these Terms or applicable law.

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Certain features, including placing Orders, may require you to create an Account.

When creating an Account, you may be required to provide information such as:

• •Full name;
• •Mobile number;
• •Email address;
• •Delivery address;
• •Password or authentication information;
• •Order-related information; and
• •Other information reasonably required to provide the service.

You agree to:

• •Provide accurate, complete, and current information;
• •Update your information when necessary;
• •Keep your login credentials confidential;
• •Not share your Account with unauthorized persons;
• •Notify us if you believe your Account has been compromised; and
• •Accept responsibility for activity conducted through your Account unless caused by circumstances outside your reasonable control.

You must not create an Account using false information or impersonate another person or organization.

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You may request deletion of your Ghar Subidha Account at any time.

Where account deletion functionality is available, you may initiate deletion through the Account settings within the Platform.

You may also request account deletion through the Company's designated account-deletion web page or by contacting customer support.

Upon a valid deletion request, the Company will process deletion of the Account and associated personal information in accordance with its Privacy Policy and applicable law.

Certain information may be retained where reasonably necessary for:

• •Legal or regulatory compliance;
• •Tax and accounting requirements;
• •Fraud prevention;
• •Security purposes;
• •Dispute resolution;
• •Enforcement of legal rights;
• •Transaction records; or
• •Other legitimate legal purposes.

Where information is retained, it will be handled in accordance with the Company's Privacy Policy and applicable law.

Account deactivation or suspension is different from permanent account deletion.

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Your privacy is important to us.

Our collection, use, storage, disclosure, and protection of personal information are governed by our **Privacy Policy**, which forms part of these Terms.

Depending on how you use the Platform, we may process information including:

• •Name;
• •Mobile number;
• •Email address;
• •Delivery address;
• •Order and transaction information;
• •Payment-related information;
• •Device and technical information;
• •Customer support communications;
• •Location information where necessary and permitted;
• •App usage information; and
• •Other information described in our Privacy Policy.

We use such information for purposes including:

• •Creating and managing Accounts;
• •Processing Orders;
• •Delivering Products;
• •Processing payments;
• •Providing customer support;
• •Preventing fraud and abuse;
• •Improving the Platform;
• •Communicating Order updates;
• •Providing promotions where permitted; and
• •Meeting legal and regulatory obligations.

We do not sell personal information to third parties for their independent marketing purposes.

Additional details are provided in our Privacy Policy.

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We make reasonable efforts to ensure that Product names, descriptions, images, prices, availability, quantities, sizes, weights, and other information displayed on the Platform are accurate.

However:

• •Product images may differ slightly from the actual Product;
• •Packaging may vary;
• •Product availability may change without notice;
• •Prices may change;
• •Product descriptions may be updated;
• •Actual weight or quantity may vary for applicable Products; and
• •Certain information may be provided by suppliers or manufacturers.

The Company does not guarantee that every Product listing will always be completely accurate, current, or error-free.

If a material error is identified, the Company may correct the information and, where appropriate, contact the Customer before fulfilling the Order.

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All Products are subject to availability.

A Product displayed on the Platform does not necessarily guarantee that the Product will remain available until an Order is accepted and processed.

If a Product becomes unavailable after an Order is placed, we may:

• •Remove the unavailable Product from the Order;
• •Contact the Customer regarding a replacement;
• •Adjust the Order amount; or
• •Cancel the affected Product or Order.

Where payment has already been made for an unavailable Product, the applicable amount may be refunded according to the Company's refund procedures.

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Product prices displayed on the Platform are generally shown in **Nepalese Rupees (NPR)** unless otherwise stated.

Prices may change at any time.

The applicable price for an Order will generally be the price displayed at the time the Order is placed, subject to correction of obvious pricing errors.

Additional charges may apply, including:

• •Delivery charges;
• •Service charges;
• •Applicable taxes;
• •Packaging charges; or
• •Other charges clearly displayed before Order confirmation.

If a material pricing error occurs, the Company reserves the right to cancel the affected Order and provide a refund where payment has already been collected.

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To place an Order, you may be required to:

1. Select Products; 2. Add Products to your cart; 3. Review quantities and prices; 4. Provide or select a delivery address; 5. Select an available payment method; 6. Review applicable charges; and 7. Confirm the Order.

Submitting an Order constitutes a request to purchase the selected Products.

An Order may be subject to Company acceptance and availability.

The Company may reject or cancel an Order where reasonably necessary, including due to:

• •Product unavailability;
• •Incorrect pricing;
• •Incorrect Product information;
• •Delivery-area limitations;
• •Payment issues;
• •Suspected fraud;
• •Duplicate or abnormal Orders;
• •Abuse of promotional offers;
• •Technical errors; or
• •Violation of these Terms.

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After an Order is submitted, you may receive an Order confirmation through the Platform, SMS, email, or another supported communication method.

An Order confirmation does not necessarily guarantee that every Product will be available.

The Company may subsequently modify or cancel an Order in accordance with these Terms.

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Customers may request cancellation before an Order is dispatched, subject to the status of the Order.

Once an Order has been prepared, dispatched, or delivered to a Delivery Partner, cancellation may no longer be possible.

Cancellation may also be restricted where:

• •The Order has already been prepared;
• •The Order has been dispatched;
• •The Product is specially prepared or otherwise non-returnable;
• •The Order is suspected to involve fraud or misuse; or
• •Applicable law requires a different process.

Where cancellation is accepted and payment has already been collected, any eligible refund will be processed according to the Company's refund policy.

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Ghar Subidha aims to provide timely delivery of Orders.

Where advertised, the estimated delivery time may be approximately **30–45 minutes**. This is an estimate and not a guaranteed delivery period.

Delivery times may be affected by:

• •Traffic;
• •Weather;
• •Road conditions;
• •Public events;
• •High Order volume;
• •Product availability;
• •Delivery Partner availability;
• •Incorrect or incomplete delivery information;
• •Customer unavailability; or
• •Other circumstances outside the Company's reasonable control.

The Company will make reasonable efforts to keep Customers informed about significant delivery delays where practical.

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Customers are responsible for providing an accurate and complete delivery address.

The Customer should provide:

• •Correct address;
• •Contact number;
• •Relevant landmark or delivery instructions where necessary; and
• •Any information reasonably required to locate the delivery destination.

The Company may not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccessible delivery information provided by the Customer.

Additional delivery charges may apply if a Customer requests a change of delivery location after dispatch.

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A delivery may be considered unsuccessful where:

• •The Customer is unavailable;
• •The provided phone number cannot be reached;
• •The delivery address is incorrect;
• •The Customer refuses to accept the Order without a valid reason;
• •The delivery location is inaccessible; or
• •Other circumstances prevent reasonable completion of delivery.

The Company may contact the Customer to arrange an appropriate resolution.

Repeated failed deliveries, suspicious Orders, or intentional misuse may result in restrictions or suspension of the Customer's Account.

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Customers should inspect Products reasonably promptly after delivery.

Where Products are damaged, missing, incorrect, expired, or otherwise materially inconsistent with the Order, the Customer should contact Ghar Subidha customer support as soon as reasonably possible.

The Company may request:

• •Order details;
• •Photographs or videos;
• •Product information;
• •Delivery information; or
• •Other reasonable evidence necessary to investigate a complaint.

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Returns, replacements, and refunds are subject to the nature of the Product, applicable law, Product condition, and the Company's applicable refund policy.

Where permitted, Customers may request a replacement or refund for Products that are:

• •Incorrectly delivered;
• •Missing;
• •Damaged during delivery;
• •Defective;
• •Expired; or
• •Otherwise materially different from the confirmed Order.

Certain Products may be non-returnable or subject to special conditions, particularly Products that are:

• •Perishable;
• •Temperature-sensitive;
• •Opened after delivery;
• •Hygienically sensitive;
• •Consumable;
• •Custom-prepared; or
• •Otherwise unsuitable for return.

Refunds, where approved, may be issued through the original payment method or another reasonable method available to the Company.

Refund processing times may depend on the payment provider, banking institution, or other financial service provider.

Nothing in this section is intended to exclude rights that cannot legally be excluded under applicable law.

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Ghar Subidha may support one or more payment methods, including:

• •Cash on Delivery;
• •Mobile wallets;
• •Bank-based payment methods;
• •Debit or credit cards;
• •Online payment gateways; and
• •Other payment methods introduced by the Company.

Payment options may vary depending on location, Order type, availability, and technical conditions.

Customers must provide valid payment information and must not use payment methods without authorization.

The Company may cancel or suspend an Order where payment is unsuccessful, reversed, disputed, fraudulent, or otherwise invalid.

For purchases of physical Products through Ghar Subidha, payment processing will be handled through the supported payment methods applicable to the Order.

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Customers must not:

• •Use stolen or unauthorized payment instruments;
• •Make fraudulent payment claims;
• •Initiate fraudulent chargebacks;
• •Manipulate payment systems;
• •Attempt to obtain Products without valid payment; or
• •Abuse refunds or payment reversals.

Where the Company reasonably suspects fraudulent activity, it may suspend an Order or Account and investigate the matter.

The Company reserves the right to pursue lawful remedies for fraudulent transactions.

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Ghar Subidha may provide promotional campaigns, coupons, discounts, referral benefits, reward points, or other offers.

Each promotion may have separate terms, including:

• •Eligibility requirements;
• •Minimum Order value;
• •Validity period;
• •Product restrictions;
• •Usage limits;
• •Geographic restrictions;
• •One-time-use limitations; or
• •Other conditions.

Unless specifically stated otherwise:

• •Promotional offers cannot be exchanged for cash;
• •Multiple promotions may not always be combined;
• •Promotions may be withdrawn or modified;
• •Coupons may not be transferred or sold; and
• •Promotional benefits may not be used fraudulently.

The Company may cancel promotional benefits obtained through misuse, manipulation, or fraudulent activity.

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Where Ghar Subidha provides reward points or loyalty benefits:

• •Points may be subject to expiration;
• •Points have no cash value unless expressly stated;
• •Points cannot normally be transferred between Accounts;
• •Points may not be sold;
• •The Company may establish earning and redemption rules;
• •Reward programs may be modified or discontinued subject to applicable law.

If an Account is terminated due to fraud, abuse, or material violation of these Terms, associated promotional benefits may be cancelled to the extent permitted by law.

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You agree to use the Platform responsibly and lawfully.

You must not:

• •Provide false or misleading information;
• •Impersonate another person;
• •Create fraudulent Accounts;
• •Place fraudulent or intentionally misleading Orders;
• •Abuse cancellation or refund systems;
• •Attempt unauthorized access to Accounts;
• •Upload malicious code;
• •Interfere with Platform infrastructure;
• •Use bots or automated systems without authorization;
• •Scrape or systematically copy Platform content;
• •Reverse engineer the Platform except where legally permitted;
• •Circumvent security controls;
• •Attempt to overload or disrupt the Platform;
• •Violate intellectual property rights;
• •Use the Platform for illegal purposes; or
• •Engage in conduct that may harm Ghar Subidha, its customers, employees, partners, or Delivery Partners.

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You must not use Ghar Subidha to purchase, sell, distribute, or facilitate any prohibited or unlawful product or activity.

The Company may restrict Products, categories, users, locations, or transactions where required by law, regulation, payment-provider requirements, app-store rules, or internal safety policies.

The Company may cooperate with lawful investigations and competent authorities where legally required.

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The Platform may integrate with third-party services, including:

• •Payment gateways;
• •Mapping services;
• •Analytics providers;
• •Communication services;
• •Cloud infrastructure providers;
• •Delivery providers;
• •Authentication services; and
• •Other technology or service providers.

Third-party services may have their own terms and privacy policies.

The Company is not responsible for the independent terms, policies, availability, or practices of third-party services except to the extent required by applicable law.

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Ghar Subidha may use employees, contractors, Delivery Partners, logistics providers, technology providers, or other third parties to operate the Platform and fulfill Orders.

Delivery Partners may be independent service providers or representatives operating under arrangements with the Company or its partners.

Customers must treat Delivery Partners and other service personnel respectfully.

Abusive, threatening, discriminatory, fraudulent, or unsafe conduct may result in cancellation of Orders, suspension of Accounts, or other appropriate action.

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By using Ghar Subidha, you may receive communications necessary to provide the service, including:

• •Order confirmations;
• •Delivery updates;
• •Payment notifications;
• •Security alerts;
• •Account-related messages;
• •Customer support communications; and
• •Service announcements.

Where permitted by law and applicable consent requirements, we may also send promotional communications.

You may be provided with options to manage promotional communications.

Transactional and security-related communications may continue even if you opt out of marketing communications.

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Where the Platform allows reviews, ratings, comments, photographs, or other user-generated content, you agree that:

• •Your submissions must be truthful and based on your genuine experience;
• •You must not submit unlawful, defamatory, fraudulent, abusive, or misleading content;
• •You must not submit content that infringes another person's intellectual property or privacy rights;
• •You must not manipulate ratings or reviews; and
• •You must not post spam or promotional content without authorization.

By submitting content to the Platform, you grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content for operating, improving, and promoting the Platform, subject to applicable law and our Privacy Policy.

The Company may remove content that violates these Terms or applicable law.

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All intellectual property associated with Ghar Subidha, including:

• •Brand names;
• •Logos;
• •Trademarks;
• •Website design;
• •Application interface;
• •Software;
• •Source code;
• •Graphics;
• •Text;
• •Product presentation;
• •Videos;
• •Images;
• •Documentation; and
• •Other proprietary materials

are owned by or licensed to Bijay Feed Industries or its applicable licensors.

You may use the Platform only for personal and lawful purposes.

You may not reproduce, modify, distribute, sell, license, publish, reverse engineer, or commercially exploit Company intellectual property without prior written authorization, except where expressly permitted by applicable law.

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The Company aims to maintain reliable Platform availability but does not guarantee that the Platform will always be:

• •Available;
• •Uninterrupted;
• •Secure;
• •Error-free;
• •Free from bugs; or
• •Available at a particular speed or capacity.

The Platform may occasionally be unavailable because of:

• •Maintenance;
• •Updates;
• •Technical failures;
• •Network problems;
• •Cybersecurity incidents;
• •Third-party service interruptions;
• •Force majeure events; or
• •Other circumstances beyond reasonable control.

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The Company may suspend, restrict, or terminate an Account where reasonably necessary, including if:

• •These Terms are violated;
• •Fraud is suspected;
• •The Account is being abused;
• •Payment fraud is suspected;
• •The Platform is being attacked or misused;
• •False information has been provided;
• •Refund or promotional systems are abused; or
• •Required by law or a competent authority.

Where reasonably practicable, the Company may provide notice and an opportunity to resolve the issue.

Termination does not remove obligations or liabilities that arose before termination.

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To the maximum extent permitted by applicable law, Ghar Subidha and Bijay Feed Industries will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the Platform.

This may include losses arising from:

• •Temporary Platform unavailability;
• •Delivery delays;
• •Third-party service interruptions;
• •Incorrect information provided by Customers;
• •Unauthorized access caused by Customer negligence;
• •Events outside the Company's reasonable control; or
• •Other circumstances not directly caused by the Company's breach of a legal obligation.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

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Ghar Subidha takes reasonable measures to provide accurate Product information.

However, Products may be manufactured, packaged, labeled, or supplied by third parties.

Customers should review applicable Product labels, ingredients, warnings, usage instructions, expiry information, and manufacturer information where relevant.

Customers with allergies, dietary restrictions, medical requirements, or other specific needs should independently verify Product suitability before use.

Nothing in these Terms is intended to exclude rights or protections provided by applicable consumer-protection laws.

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To the extent permitted by applicable law, you agree to indemnify and hold harmless Bijay Feed Industries, Ghar Subidha, their affiliates, employees, contractors, service providers, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:

• •Your violation of these Terms;
• •Your misuse of the Platform;
• •Fraudulent or unlawful activity;
• •Your infringement of another person's rights;
• •Unauthorized use of your Account caused by your negligence; or
• •Your violation of applicable law.

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The Company will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• •Natural disasters;
• •Floods;
• •Earthquakes;
• •Fire;
• •Severe weather;
• •Epidemics or pandemics;
• •Government restrictions;
• •Civil unrest;
• •Strikes;
• •War;
• •Transportation disruptions;
• •Internet or telecommunications failures;
• •Power outages;
• •Cybersecurity incidents; or
• •Failures of third-party infrastructure.

The Company will make reasonable efforts to restore services when circumstances permit.

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The Company may modify, update, suspend, or discontinue all or part of the Platform, including:

• •Features;
• •Product categories;
• •Delivery areas;
• •Payment methods;
• •Promotions;
• •Loyalty programs;
• •Pricing structures; and
• •Technical functionality.

Changes may be made to improve the Platform, comply with legal requirements, address security concerns, or for business and operational reasons.

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We may update these Terms from time to time.

When material changes are made, we may provide notice through the Platform, website, email, or another appropriate communication method.

The updated Terms will become effective on the stated effective date.

Your continued use of the Platform after the effective date of revised Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

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These Terms are governed by and interpreted in accordance with the laws of **Nepal**.

Subject to applicable mandatory legal requirements, disputes arising from or relating to these Terms or the Platform shall be subject to the jurisdiction of the competent courts of **Morang District, Nepal**.

Nothing in this section prevents a consumer from exercising a mandatory right or remedy available under applicable law.

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If you have a complaint or dispute, we encourage you to first contact Ghar Subidha customer support so that we can attempt to resolve the matter informally.

You should provide sufficient information about the issue, including:

• •Order number;
• •Account information where appropriate;
• •Date of the transaction;
• •Nature of the complaint; and
• •Supporting information or evidence where applicable.

The Company will make reasonable efforts to review and resolve legitimate complaints.

If the dispute cannot be resolved through customer support, it may be referred to the appropriate legal or judicial process under the laws of Nepal.

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If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to remain effective.

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Failure by the Company to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

Any waiver must be expressly provided by the Company.

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These Terms, together with the Privacy Policy and any applicable policies, promotional terms, refund policy, or other terms specifically referenced by the Platform, constitute the agreement between you and the Company regarding your use of Ghar Subidha.

If there is a conflict between these Terms and a specific Product or promotional policy, the specific policy may apply to that particular transaction to the extent stated in that policy.

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Ghar Subidha is intended to comply with applicable requirements of the platforms through which it is distributed, including Google Play and Apple App Store requirements applicable to the Platform.

Users must also comply with applicable app-store terms and policies.

The Company may modify Platform functionality, disclosures, permissions, or processes when reasonably necessary to comply with applicable platform policies or legal requirements.

For Google Play, account-creation apps are required to provide an accessible account-deletion mechanism within the app and an external web-based mechanism, and developers must provide the relevant information in the Play Console Data Safety section.

Purchases of physical goods such as groceries generally fall outside Google Play Billing's mandatory billing category; digital goods and digital services can be subject to separate billing requirements.

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Ghar Subidha is not intended to knowingly collect unnecessary personal information from children.

Where a minor uses the Platform, a parent or legal guardian should supervise such use where required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we may take reasonable steps to delete the information.

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We use reasonable administrative, technical, and organizational measures designed to protect information and the Platform.

However, no internet transmission, storage system, or electronic service can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your Account credentials and should immediately notify us if you suspect unauthorized access.

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You must not attempt to access:

• •Another user's Account;
• •Administrative systems;
• •Internal APIs;
• •Databases;
• •Servers;
• •Source code;
• •Security systems; or
• •Other areas of the Platform

without authorization.

Any attempt to bypass security controls or access restricted systems may result in Account termination and may be reported to the appropriate authorities where required.

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The Platform may contain links or references to third-party websites or services.

Such links may be provided for convenience.

The Company does not necessarily control or endorse third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Users should review the applicable third-party policies before using external services.

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For questions, complaints, Order issues, account-related requests, or account deletion requests, you may contact Ghar Subidha using the contact information below.

We may request reasonable information to verify your identity and Order before processing certain requests.

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**Ghar Subidha** **Operated by: Bijay Feed Industries**

**Registered/Business Address:** Gramthan-05, Morang, Nepal

**Email:** [info@gharsuvida.com](mailto:info@gharsuvida.com)

**Phone:** +977 980-7330923

**Brand:** Ghar Subidha

**Parent/Operating Company:** Bijay Feed Industries

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By downloading, installing, accessing, registering for, or using Ghar Subidha, you acknowledge that:

• •You have read these Terms;
• •You understand these Terms;
• •You agree to comply with these Terms;
• •You agree to our Privacy Policy; and
• •You understand that Orders, payments, deliveries, refunds, promotions, and Account use are subject to the applicable terms and policies described above.

If you do not agree with these Terms, you should discontinue use of the Ghar Subidha Platform.

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**© 2026 Bijay Feed Industries. All Rights Reserved.**

**Ghar Subidha** *Operated by Bijay Feed Industries* Gramthan-05, Morang, Nepal